CUSTOMER SERVICE
Welcome to Horizon Conferences Fulfillment Customer Service. How may we assist you?

Contact Us
We are available to answer your calls Monday through Friday, 9:00 am to 5 pm Mountain Standard Time. If you don't find the information you need in our Customer Service pages, you can contact a representative by by emailing: conferences@boulderbookstore.com or calling us toll-free at 1-800-561-9398 in the U.S., 720-406-7407 outside the U.S.

Shipping Methods and Costs
Overnight orders will ship the same day if ordered on a weekday by 1:00 p.m. MST. All other orders require one to two business days to process before shipping. Business Days are Monday through Friday, excluding holidays determined by carriers. We use UPS and Fedex Ground for shipping to US addresses. Shipping to international addresses is also available.

Payment Options
We accept American Express, MasterCard, Discover, and VISA credit cards. We also accept checks or CODs, which you can mail to: Horizon Conferences 1107 Pearl St Boulder, CO 80302 We do not accept cash. Sales Tax A sales tax of 8.16% is added to all orders shipped to Colorado addresses.

Telephone Orders We encourage you to order online for the fastest possible service, but offer the option of telephone ordering. Please browse our site, collect your product codes, and have your credit card ready before placing your call in order to help expedite the process. Within the United States call us toll-free at 1-800-561-9398, outside the U.S. call 720-406-7407, Monday through Friday (excluding holidays) from 9:00am until 4:00 pm Mountain Standard Time.

Ordering and Shipping Confirmation
After ordering, you will receive an email confirmation from us. We will confirm receipt of your order within a few minutes of ordering. You will also receive a shipping confirmation when your product has shipped.

Returns and Exchanges
We want you to love the item(s) you've received. Within one year of purchase, if you have physical difficulties using the product or the shipment is damaged and you would like to exchange or return it, we are happy to replace it with another selection or refund the credit card previously charged. Just repack the item(s) in its original packaging (if possible) and be sure to include the packing slip. Then follow these simple steps: (1) First contact us by email: conferences@boulderbookstore.com or by calling 1-800-561-9398 to notify us of the situation so we can either reimburse your account or send you out a new product at no charge. (2) If you are returning or exchanging an item, include the original packing slip in the shipment to the following return shipping address: Horizon Conferences Returns 1107 Pearl St. Boulder, CO 80302